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Taking a Second Look at Yelp

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Noreen Seebacher
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Data
Noreen Seebacher   6/6/2012 2:56:30 PM
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What's the real value of Yelp or Facebook or similar sites? Data, of course. Avanade, a business technology solutions and managed services provider, just announced results of a global survey of more than 550 business executives and IT leaders, which reveals the investments companies are making to manage big data are paying off. Eighty-four percent of respondents report big data helps them make better business decisions. And 73 percent of companies have already used data to increase revenue by growing existing revenue streams (57 percent) or creating entirely new sources of revenue (43 percent).

Noreen Seebacher
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another complaint site
Noreen Seebacher   6/6/2012 12:17:42 PM
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Here's another option:

Recently launched Gripevine.com is an online social media platform for consumer-complaint resolution. It was  co-founded by Dave Carroll (creator of Time Magazine's "2010 Top Ten Most Viewed YouTube Video," United Breaks Guitars).

Gripevine takes consumers' various complaints and sends them directly to the company in question via their interactive dashboard platform so they can handle it immediately; eliminating the countless calls, long hours waiting and tons of emails that are unfortunately custom with poor  customer service.

Noreen Seebacher
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Re: Business owner response
Noreen Seebacher   6/6/2012 12:15:24 PM
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Yes, it's not always about resolving the issue. It's about extracting revenge.

Tenacious
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Re: Business owner response
Tenacious   6/6/2012 12:08:30 PM
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Funny how some people are more interested in airing their grievances (on a site like Yelp) than getting resolution (by reaching out to the manager),

Drivewaygirl
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Re: Business owner response
Drivewaygirl   6/6/2012 11:54:35 AM
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I think it is only fair that restaurants and other businesses have a way to counteract the negative reviews of a disgruntled customer or even a former employee. Whether Reputation Changer is the answer remains to be seen. But I think they need something.

driven
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Iron
Business owner response
driven   6/6/2012 11:19:18 AM
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What do you guys think of this?
MSNBC reports that a new mobile app provides restaurant patrons with a way to communicate directly with restaurant managers about these negative experiences. The program is called Talk to the Manager, and it allows restaurant customers to essentially text their feedback to the eating establishment's leadership team. Ideally, the restaurant owner can make the necessary improvements, and send the patron an apology; the patron, meanwhile, can skip the process of publishing a nasty, public review on a site like Yelp. However, for many consumers, posting a negative online review is still the more satisfying course of action-even though it can often prove detrimental to the restaurants themselves. The industry-leading reputation management firm Reputation Changer has announced new review suppression services to help restaurant owners protect themselves against this unwanted online publicity.


Noreen Seebacher
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Re: AllianceBernstein Ups Yelp Stake to 10%
Noreen Seebacher   6/5/2012 1:21:01 PM
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Yes Rob-the Groupon CEO is too arrogant to notice (at least publicly).

I agree about Twiitter-it's the best for breaking information

TechStockProspector
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Re: AllianceBernstein Ups Yelp Stake to 10%
TechStockProspector   6/5/2012 1:12:50 PM
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@Noreen I wonder if Groupon is regretting turning down that $6-billion offer from Google now that its market cap has fallen to that level. It actually traded below $6 billion yesterday. That Groupon CEO is so wacky though he probably doesn't even care.

Speaking of Google, it should make a bold bid for Twitter. I find myself doing more searches on Twitter these days and not turning to Google.

Noreen Seebacher
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Re: AllianceBernstein Ups Yelp Stake to 10%
Noreen Seebacher   6/5/2012 12:23:50 PM
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Tenacious, don't forget Yelp rejected a $500 million acquisition offer from Google two years ago.

TechStockProspector
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Re: AllianceBernstein Ups Yelp Stake to 10%
TechStockProspector   6/5/2012 12:01:08 PM
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The AllianceBernstein filing was this morning and based on the firm's Yelp holdings as of May 31. While AB certainly could be selling today, it tends to be a longer-term investor, as opposed to many tech hedge funds, which are in and out on a weekly or even daily basis. But I agree it probably doesn't know anything we don't.

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