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Taking a Second Look at Yelp

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Noreen Seebacher
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Blogger
Questionable Reviews
Noreen Seebacher   5/31/2012 11:35:15 AM
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I have a lot of problems with Yelp, and those problems started before a group of small business owners filed its second class action suit against the review site for its alleged shady practices: Only weeks after a judge dismissed a class action lawsuit by a group of small business owners against Yelp, that very same group has filed a second suit claiming extortive business practices by the popular review site.

The first suit was dismissed for lack of evidence; the second suit is nearly identical, but has more evidence.

Basically, the long-standing allegations are that Yelp strong arms merchants to buy advertising. If it declines, it highlights the negative reviews and buries the positive ones -- and, conversely, buries bad reviews for its advertisers.

Yelp of course has consistently denied this. But it makes me wonder. And something about the allegations have a ring of truth,

 

Scott Raynovich
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Blogger
Re: Questionable Reviews
Scott Raynovich   5/31/2012 11:39:36 AM
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I think Yelp is a great service and I own a few shares as an investment. If it goes lower I will buy more.

Noreen I understand the allegations but at this point they are just allegations.

Noreen Seebacher
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Blogger
Re: Questionable Reviews
Noreen Seebacher   5/31/2012 11:50:08 AM
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Yes, but I have personally discussed this with about a dozen small biz owners in both NY and PA. Funny that they are all reporting such similar experiences,

Here's an example. Go to http://www.yelp.com/biz/four-corners-pizza-pelham

This is my local pizza place. Scroll all the way down to the bottom and click on "filtered reviews." If you go through the trouble of unfiltering them, you will find four highly rated reviews. Now why is that? They don't sound any more "fake" than any of the other reviews on Yelp.

This is a good neighborhood place, and it doesn't even show up in search results for pizza for my town.

Scott Raynovich
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Blogger
Re: Questionable Reviews
Scott Raynovich   5/31/2012 11:56:00 AM
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Hmmm. Interesting. But you know what, everybody games everything on the Internet. Google itself is a giant game -- if you pay them you magically get better search results. Yes, it seems unfair, but I think it is a business reality.

Scott Raynovich
User Rank
Blogger
Re: Questionable Reviews
Scott Raynovich   5/31/2012 11:57:29 AM
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@Noreen

BTW, this is a good story. Why don't you follow up? Don't let me get in the way, even though I have disclosed that I own shares ;-) A good story would be reward enough for the shares going down.

Noreen Seebacher
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Blogger
Re: Questionable Reviews
Noreen Seebacher   5/31/2012 12:03:27 PM
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Everytime I speak I create more work for myself! But yes, it is a good story...

Phoenix
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Gold
Re: Questionable Reviews
Phoenix   5/31/2012 12:25:35 PM
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I have a hard time believing reviews I read online. I know the majority may be sincere and true but it is surly not that difficult to post fake reviews on the Internet. It is much easier to place fake rleviews on the internet than on other popular media like Tv or news papers where there is more accountability.

ProfR
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Platinum
Re: Questionable Reviews
ProfR   5/31/2012 4:17:33 PM
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I think people are interested in rating sites that have a large number of reviews (100s) for each restaurant. So, even if a few are faked, you can get an overall idea of what a place is like. 

Phoenix
User Rank
Gold
Re: Questionable Reviews
Phoenix   5/31/2012 7:41:14 PM
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@ProfR I guess they can't fake all those reviews if they are in the hundreds. It is impossible to be able regulate such sites or monitor the authenticity. So we'd have to be satisfied with an overall impression.

ProfR
User Rank
Platinum
Re: Questionable Reviews
ProfR   5/31/2012 9:49:54 PM
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Yes, a large number of reviews give a potential customer a better idea of what a restaurant is like. Also, more reviews allow the site to average the ratings to give you a better idea of the quality overall.

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