Re: Rim is a sad story
Tenacious
6/5/2012 11:22:18 AM
RIMM shares have plunged 74% over the past twelve months. Blackberry 10 isn't going to be enough to save the company.
The failure of customer service to address the problem Shelly Palmer noted in his post is, in fact, the sign that the end is near. There was a time when RIM was all about solutions and answers. Now it's just part of the problem.
Re: Rim is a sad story
cat tail
6/5/2012 10:43:44 AM
I can't see those relationships as enough leverage to induce a buyer to a failing company.
ProfR,
I see that falling off. more and more companies are moving away from BB for corp email. Many are moving to a BYOD model as well. I have seen this move within my own company, which was strongly invested in BB as well as others.
Two years ago I might have thought that they that was a selling point, but today I think its too late.
Re: Rim is a sad story
ProfR
6/5/2012 9:45:15 AM
TelecomFreq,
Rim also has good relationships with a lot of business and government customers. This may also be of value to some other companies.
Re: Rim is a sad story
ProfR
6/5/2012 9:43:31 AM
Noreen, If a company like RIM has consistently bad customer service, then I think they are doomed. This is especially true in the business market since these customers will complain long and hard if they do not get good service. Most companies also have contracts that cover how support is suppose to work for them - so there may be penalties if there are ongoing issues here.
I don't think they can. Support is a major part of a product like BB. It would probably have been their only saving grace given that innovation and service went out the window a few years back.
Shelly Palmer, a tech reporter and blogger, had an interesting piece on the End of the Blackberry recently. It notes: "I very rarely call the "time of death" of a company. It's really not my place. But, after my customer service experience with RIM (Research In Motion, the makers of BlackBerry smart devices) the other day, I think it's safe to say that BlackBerry has passed on! RIM is no more! It has ceased to be! It's expired and gone to meet its maker! It's a stiff! ...All kidding aside, I had a 53 minute call with RIM's customer service/tech support departments that was so remarkably annoying, that I am sure there is no hope for the company or its products."
Do you agree? Can a tech company that stops providing decent customer service survive?
ProfR,
The story of RIM is in fact a sad one, but I would say that even a sale would not save them. Right now they only value they really have to offer up for sale is their patent library, once that is snached up there is no reason to really keep the doors open at the failing company.
It was just 5 years ago that blackberry phones were on the top of many lists, today they are only slightly more than paper weights.
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